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Dominos call center9/12/2023 ![]() Taking pizzas out of the oven, as well as cutting and packaging them.The following activities are also your responsibility: ![]() What will you be doing?Īs a pizza maker you will be preparing pizzas and other products, but that is not all. Together with a motivated and enthusiastic team, we are going to make you feel at home with us right away. Their content keeps the customers engaged through comments, likes, and mentions, and they provide an excellent service, after all.Are you looking for a fun (side) job where you can start immediately without experience? Would you like to make sure that only the best pizzas leave our kitchen? Then become a pizza maker at Domino's! Don't worry, we will teach you everything you need to know to make a real pizza. The good news is that they state their names at the end of their reply to create a personalized experience.ĭomino’s engages with its customers through every possible platform. However, as with every social media customer service strategy, they use the power of canned responses for several cases. So far, so good!ĭomino’s mostly creates personalized answers or tweets to each unique customer inquiry. They reply to all customer comments and tweets in the same style & tone consistently –even the bad ones. Their social media customer service is available 24/7.Īs much as they are accessible, they are also fast! So, we can say that Domino’s really sticks to its slogan “ 30 minutes or free!” in its customer service, too.ĭomino’s social media tone is authentic, warm, and friendly. ![]() ***These ratings are based on our research and tests.ĭomino’s social media profiles are easy to find and always accessible to start conversations and connections. They are very open in their communication by soliciting both good and bad feedback from their customers and critics, including negative ones. They are also listening to what their customers say to improve their brand and customer satisfaction. Example of Domino’s using influencers for their content on Instagram.ĭomino’s achieve a lot online through multiple social media platforms like Twitter, Instagram, Facebook, etc., in addition to being good at taking advantage of them. They also collaborate with Instagram influencers to engage with their customer. Win-win! Domino’s engages with its customers on Instagram via reels. This way, while keeping the quality of their customer engagement high, they also created new content. In the example below, Domino’s replied to a customer comment via reels –a popular way of user engagement on Instagram, and also turned this into social media content material. These two platforms might have different audience profiles, so they build a content strategy accordingly. Domino’s engages with its customers via Facebook posts.Īs much as on Facebook, Domino’s creates engaging content on Instagram, too. This way, they get their customers to respond creatively to the post with their Domino’s pizza photos. Each comment under a post can turn into a customer inquiry at any time!ĭomino’s runs a great content strategy on Domino’s Facebook page to keep its large audience engaged with the brand.įor instance, Domino’s posted a photo of a pizza, asking, “To ranch or not to ranch?” –a reference to “To be or not to be”. As much as providing direct customer service, the indirect ways of engaging with your audience are important to construct a good social media customer service strategy.
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